Complaint Investigation Report

S1 indicated that the video in question was not uploaded publicly by demonstrating that TikTok videos could be saved and downloaded with the TikTok watermark without being uploaded. LPA confirmed no evidence of videos were posted publicly. However, LPA viewed a total of six videos set privately which is often indicated by a lock icon under the "lock" tab. Per Google, the lock tab on TikTok refers to the option to make your profile and videos private, meaning only your followers can see them, or you can further restrict visibility to "only me." LPA observed four out of the six privately set Tiktok videos had views ranging from 8-274 views with comments. Based on the review of the Employee Handbook, S1 violated Section Five: Standards of Conduct, which documents that inappropriate behavior such as "interaction with residents that is unprofessional during the course of providing resident care."

It is determined that there were sufficient corroborating evidence based on the interviews and record review, therefore, the allegation of Resident's personal rights were violated, is deemed SUBSTANTIATED. See the attached LIC9099-D.

An exit interview was conducted with Licensee Christine Juarez, and a copy of this report along with the LIC9099-C, LIC9099-D, LIC811, and the appeal rights were provided at the end of the visit.