Complaint Investigation Report

306006204-5-1-2024-22-AS-AORZ-D5KNVC-20240524104740

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/18/2024 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20240418134733

WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING

Staff did not assist resident with meeting dining needs

Staff do not provide adequate activities for residents

Licensing Program Analysts (LPAs) Kimberly Lyman and Michael Tea made an unannounced complaint visit to initiate an investigation into the above allegations. LPAs were greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPAs toured the facility and interviewed staff and residents as well as reviewed and obtained pertinent documentation such as activities schedule. Regarding the allegations that staff did not assist resident with meeting dining needs and staff do not provide adequate activities for residents, the investigation revealed the following: On 04/17/2024, facility had a dining staff call out. Administrator as well as Activity Coordinator pitched in to serve the residents lunch. There are no activities during lunch time. Six out of six residents confirm receipt of lunch and the server call out had no impact on receiving lunch or participating in activities. Six out of six residents state ample activities at the facility and LPA observed residents participating in activities during two different visits. LPA observed the activity schedule as well. Based on interviews conducted, the allegations are deemed unfounded, meaning the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was provided to Administrator.