Complaint Investigation Report

306006204-5-1-2024-22-AS-AORZ-D4WNFB-20240503102515

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

CCLD Regional Office , 770 THE CITY DR., SUITE 7100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/26/2024 and conducted by Evaluator Kimberly Lyman

COMPLAINT CONTROL NUMBER: 22-AS-20240426103500

WILLOW VIEW GARDENS MEMORY CARE & ASSISTED LIVING

Staff did not provide comfortable living accommodations for resident

Licensing Program Analysts (LPAs) Kimberly Lyman and Michael Tea made an unannounced complaint visit to initiate an investigation into the above allegation. LPAs were greeted and granted entry into the facility and explained the reason for the visit.

During the course of the investigation, LPAs toured the facility and interviewed staff and residents. Regarding the allegation that staff did not provide comfortable living accommodations for resident, the investigation revealed the following: Residents 1 and 2 (R1, R2) became roommates on 04/12/2024. On 04/26/2024, staff informed Administrator that the residents were arguing and unhappy with the living situation. Administrator spoke with both residents same day to come up with a solution. On 04/30/2024, Administrator spoke with residents to advise they would be residing in separate rooms. LPA observed staff getting R2's room ready and moving personal affects. Both residents confirm acceptance of the move. Facility indicates this is the sixth roommate for Resident 1. Based on interviews conducted, the allegation is deemed unfounded, meaning the allegation was false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was provided to Administrator.