Complaint Investigation Report

LPA observed staff at the front desk on two different occasions and spoke with front office reception , Per facility, R1's family member notified facility on 04/13/2023 of resident's need for an eye doctor appointment. As R1 has an HMO for insurance, facility reached out to a primary care doctor for a referral to an eye doctor. Referral was received and an appointment was scheduled for 05/03/2023. Resident declined to go to the appointment. Resident moved into the facility on 03/09/2023 as self responsible. Facility received a DPOA for financial purposes on 04/11/2023. Facility responded to DPOA's requests on 04/17/2023. DPOA does not have responsibility for anything healthcare or medically related and facility was under no obligation to respond to any requests other than financial concerns. With the resident's permission, facility provided documents not related to finances on 04/17/2023. Therefore, the allegations are deemed UNFOUNDED, meaning the allegations were false, could not have happened and/or is without a reasonable basis. Exit interview conducted and a copy of this report was emailed to Administrator.