Complaint Investigation Report

Interviews conducted with residents revealed that eight of eight residents confirmed that residents do not have issues with staff and facility has adequate staff on the floor. Eight of eight residents confirmed that they do not have issues with medication and confirm that they receive medications in timely scheduled manner. Eight of eight residents confirm that staff are available to them when needing assistance. Interview with Resident 1 (R1) confirmed that R1 requires assistance with changing Colostomy bag. R1 stated that all staff that have provided assistance with Colostomy bag change out bag every five days. R1 confirms that staff are well trained when changing bag and R1 confirmed they have not had any issues with staff who provide colostomy care. R1's Physician's report confirms Colostomy care assistance is required.

Medication Administration Records reviewed for eight residents, revealed that residents are receiving medications prescribed. Records indicate when resident medications were discontinued and if resident refused medications.

Based on interviews conducted and records reviewed, this agency has investigated the complaint alleging Due to lack of staff, colostomy care was provided by unqualified staff and residents did not receive their medications on time . We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/ or is without reasonable basis.

An exit interview was conducted with facility representative and a copy of this report was reviewed and provided at the time of this visit.