Complaint Investigation Report

On August 20th, LPA inspected six MC apartment units and observed ample supply of briefs in the cabinets of the resident units. LPA observed donation hygiene supplies in the janitor's room which was secured. Seven out of the seven staff interviewed confirmed that the lead caregiver is in possession of the janitor's room key and found no issues with obtaining the key. Five out of the seven residents confirmed that the hygiene supplies are in their respective units. The remaining two residents could not be qualified due to their medical condition.

Therefore, this agency has investigated the complaint and based on the observations made and the interviews which were conducted the following allegation: Staff do not have access to supplies for residents is deemed UNFOUNDED. We have found that the complaint was unfounded, meaning that the allegation was false, could not have happened and/or is without a reasonable basis. We have therefore dismissed the complaint.

An exit interview was conducted with Director of Resident Services Sara Modugno, and a copy of this report was provided at exit.