Complaint Investigation Report

Facility notified the department on 09/06/2025. All residents and staff in Memory Care are currently being treated for suspected Scabies. Interview with Housekeeping Supervisor indicated all resident linens and clothing are bundled and treated daily as well as rooms being sanitized daily. Staff state facility has ample linens for residents. Facility conducted an in-service for staff on Scabies prevention. LPA toured the memory care unit and observed staff and visitors wearing PPE as well as a PPE station in the entrance of the memory care. LPA did not observe any doors blocked and four out of four staff deny blocking of doors occur. Based on observations made and interviews conducted, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview was conducted and copy of the report was provided to the facility.