Complaint Investigation Report

Facility provided documentation showing when residents refuse showers. Staff state residents are observed every 15 minutes and incontinence care is provided at a minimum 3-4 times per shift. LPA observed residents relaxing in the facility and all appeared clean. Facility staffing levels are as follows: 6-8 caregivers/ 2 med techs/ lead and an LVN on 1st and second shifts and 5 caregivers/ med tech or LVN on NOC shift. Interviews with staff confirm staffing levels. LPA observed ample staffing during the visit. Based on observations made and interviews conducted, LPA is unable to corroborate the allegations. Therefore, the allegations are deemed unsubstantiated, meaning that although the allegations may have happened or are valid, there is not a preponderance of the evidence to prove that the alleged violations occurred. Exit interview was conducted and copy of the report was provided to the facility.