Complaint Investigation Report

but was offered liquids and snacks throughout the day. Staff notes document multiple attempts to encourage R1 to eat and take medication. Under Title 22, California Code of Regulations Section 87465(a)(5)(D), residents cannot be forced to take medications or eat, as doing so would violate their personal rights. Staff interviews consistently described R1 as verbally and physically aggressive and noted that R1 often refused care, including meals and medication.

Regarding the allegation that staff did not seek timely medical attention, facility records show that R1’s family designated Dr. Eric Khau as the primary physician. When R1 was diagnosed with a urinary tract infection, Dr. Khau prescribed oral antibiotics. Staff followed the physician’s instructions, although R1 continued to refuse medication. Documentation supports that medical attention was provided in a timely manner.

As for the allegation related to safeguarding personal belongings, Form LIC 821 “Personal Property and Valuables” did not reflect any listed inventory from the family at the time of admission. Family members later claimed that a jacket, watch, electric razor, and spoon were missing. In response, the facility offered a $2,500 refund, which was accepted by the family in an email dated December 13, 2024.

Based on the preponderance of evidence, including documentation and interviews, all allegations are determined to be unfounded. This means the allegations were false, could not have happened, and/or lacked a reasonable basis.

No deficiencies were cited. An exit interview was conducted, and a copy of this report was provided to Executive Director Sara Modugno.