Complaint Investigation Report

216800881-5-14-2025-21-AS-KMOA-DGUKZ7-20250520082018

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

SANTA ROSA RO , 1450 NEOTOMAS AVENUE, STE. 100

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/13/2025 and conducted by Evaluator Anthony Loera

COMPLAINT CONTROL NUMBER: 21-AS-20250113121832

Manager Program Operations, Kayla Hotchkiss

Facility staff did not prevent clients from eloping

On 05/14/2025, Licensing Program Analyst (LPA) Loera met with Manager Program Operations, Kayla Hotchkiss to deliver complaint findings for the allegation “Facility staff did not prevent clients from eloping”. During the investigation, LPA reviewed records, conducted interviews, and made observations.

Department review shows this allegation was addressed in complaint 21-AS-20240321132852 and was substantiated on 06/19/2024. Therefore this allegation cannot be recited.