Complaint Investigation Report

Complaint alleges that staff failed to intervene when client was being force fed by another client. Based on interviews conducted, facility staff have never seen another client force feed another client, and staff confirmed that clients generally do not want to share their food with other clients in care.

Complaint alleges that staff does not ensure toiletries are available to clients in care. Interviews conducted revealed that there are multiple clients in the facility that shove toilet paper and paper towels into the toilet, causing plumbing issues. Facility staff had a system in which anytime a client needed toiletries, staff would give it to clients as needed. Based on observation and interview, facility has implemented a new system that allows for toiletries to be accessible at all times.

Based on interviews conducted, documents reviewed, and observations made, and while the allegations may be valid, there is not a preponderance of evidence to prove the alleged violations did, or did not, occur. Therefore, the allegations are UNSUBSTANTIATED.