Complaint Investigation Report

On the following morning, 10/16/2023 staff observed discoloration of eye got darker, and then on 10/17/2023 the area under the client’s eye was bruised. Client had standing doctor’s appointment on 10/20/2023 but facility decided to take client to clinic on 10/18/2023 to be assessed, where doctor could not identify the cause of the bruise. LPA was unable to obtain any further information from complainant and or co-complainant after multiple calls to both.

Based on information received, there was an explanation for the irritation and bruising as client has a history of rubbing eyes and even poking at times due to allergies and eczema. LPA reviewed records and conducted interviews with staff (S1 & S2) and Administrator, confirming history of behavior. It is not necessarily unexplained that client sustained unexplained injury as client has a history of allergies causing irritation of the eyes therefore the allegation is Unsubstantiated .

Although the allegations above may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are unsubstantiated .