Complaint Investigation Report

S2 notified the hospital on 01/04/24 and 01/05/24 that in order to remain in compliance with Title 22 regulations, the facility needed to arrange home health for R1 prior to readmitting them. S3 visited the hospital on 01/09/24 to reassess R1 and arrange for proper documentation and home health support. The hospital updated R1’s records, arranged for home health services, and discharged R1 on 01/12/24. Based on interviews and record review, the facility was unable to readmit R1 without updated documentation reflecting R1’s change of condition and home health services. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Regarding the allegation “Facility staff are not returning resident's responsible parties' phone calls” it was alleged the facility did not inform R1’s responsible party of their change of condition. Interview with R1’s responsible party revealed they told the facility to send R1 to the hospital on 01/02/24. R1 was readmitted to the facility on 01/12/24. S3 spoke with R1’s responsible party on 01/04/24 and 01/05/24. The responsible party sent S3 an email at approximately 6:30 p.m. on 01/06/24. S4 sent the responsible party emails on 01/02/24, 01/03/24, 01/09/24 and 01/10/24. Based on interviews and record review, the facility properly informed R1’s responsible party of their condition via email. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

No immediate health and safety hazards were observed during this visit.

Exit interview conducted. Appeal rights discussed. Copy of report provided.