Complaint Investigation Report

R1 confirmed the mail is delivered to the front desk. The Director stated the facility has delivered all of R1’s mail to R1 directly. LPA conducted additional resident interviews on 03/23/2023 from 10:30 a.m to 11:30 a.m. Residents interviewed mentioned no issues in receiving mail. Based on interviews, there is insufficient evidence to prove the allegation occurred. Therefore, the allegation is deemed UNSUBSTANTIATED at this time.

Staff do not ensure that food/drinks are of the quality necessary to meet the needs of the residents.

On 12/29/2022 LPA interviewed the Director at 2:40 p.m. and conducted a records review at 3:15 p.m. The Director stated the facility uses a certified dietitian to create a main and alternate menu to meet resident’s nutritional needs. During the record review, the Director provided sample menus as well as updates to the menu. On 03/23/2023 from 10:30 a.m. to 11:30 a.m. LPA interviewed residents. Residents stated they had no concerns about the quality of food provided. Based on interviews and record review, the allegation is deemed UNSUBSTANTIATED at this time.

Exit interview conducted. Appeal rights discussed. Copy of report provided.