Complaint Investigation Report

The investigation revealed the following:

Allegation: "Staff did not ensure resident had privacy." It is alleged that during a doctor’s visit, staff did not provide C1 with privacy, prevented C1 from leaving the room and was rushed to change while staff watched C1 undress. (3) out of (3) staff interviewed denied the allegation . All staff interviewed stated they have not heard or observed any staff member violating clients’ privacy rights and they receive training on residents' rights and dignity on a regular basis. S1 stated they have never received or heard complaints about this and would investigate if it ever comes to their attention. S2 stated that on 09/25/2025, they accompanied C1 to a doctor's visit and they turned away while C1 was undressing because the doctor's clinic did not have a private changing area. S2 denied preventing C1 from leaving the room and C1 never asked S2 to leave the room. Interviewed client stated that staff respect their privacy and treat them with respect and dignity. During the visit, LPA attempted to speak with C1 several times but C1 refused to talk. Interview with the QA at the Regional Center confirmed that they did not receive this complaint and there is no ongoing investigation about this. Documents reviewed as well as interviews with staff and QA confirmed that C1 has a history of fabricating stories. Therefore, there was insufficient evidence to corroborate with this allegation.

Allegation: "Staff did not provide a comfortable environment for resident ." It is alleged that C1 felt uncomfortable because staff rushed C1 to change and watched them undress. (3) out of (3) staff interviewed denied the allegation. All staff interviewed indicated that they are aware that all clients have the right to personal privacy during medical examinations and while changing clothes. Staff interviewed stated they are also aware that it is important to maintain clients' dignity in all interactions and noted that they receive regular training on clients' privacy rights and dignity. S2 stated they accompanied C1 to a doctor's appointment where there was no private changing area, but C1 never asked them to leave and they never rushed or watched C1 undress. Interviewed client stated that they are satisfied with the comfortable and private environment provided by the staff. During the visit, LPA attempted to speak with C1 several times but C1 refused to talk. Interview with the QA at the Regional Center confirmed that they did not receive this complaint and there is no ongoing investigation about this. Documents reviewed as well as interviews with staff and QA confirmed that C1 has a history of fabricating stories. Therefore, there was insufficient evidence to corroborate with this allegation.

Based on documentation reviewed and interviews conducted , there was not enough supportive evidence to concur with the reported allegations. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted and a copy of this report was prov ided to Matthew Alabi, Asst. Administrator.