Complaint Investigation Report

Regarding the allegation: Staff did not administer medication to a resident in care. It was alleged that Client haven’t gotten their bedtime medication. Interviewed Administrator and staff denied the allegation. Interviewed Administrator stated that staff are doing their job correctly and followed appropriate procedures of medication administrating. Interviewed Administrator and staff stated that all medications are administrated on time as prescribed and are noted electronically through a "Quick MAR" program. All clients medications are registered under the "Quick MAR" program and administered on a consistent schedule. Staff said that there are occasions on which clients refuse or miss their medications. When clients refuse or miss their medication, it is documented and the reason why the medication was missed or refused. Interviewed staff stated that medications may be administrated up to one hour before or one hour after the scheduled time and are still considered given on time unless client refuse the medication. Staff demonstrated to LPA how is "Quick MAR" program works. LPA observed that C1 refused 8pm medication on 01/02/25. LPA reviewed "Quick MAR", Facility shift notes, SIR for C1 and observed that medication refusal was properly documented. Copies of documents were provided to LPA at the time of visit. Clients interviewed could not corroborate the allegation. Interviewed C1 and C2 stated to be receiving their medications on time and don't have any concerns about this matter. C1 stated that they can not recall the name the staff who administrate medications, but indicated that they getting their medications on time. Interviews conducted and document reviewed do not corroborate this allegation.

Regarding the allegation: Staff emotionally abused a resident in care. It was alleged that staff wasn't being professional and was giving emotional distress and put their hands on client prior. Interviewed Administrator and staff denied the allegation. They stated staff didn't abuse clients in care, physically, mentally nor emotionally. They stated that they always treat clients with respect and dignity and will never emotively distress clients and will never "put hands on clients". Interviewed Administrator and staff stated that facility staff did not emotionally distress C1 or other clients. The staff remained professional and respectful toward the client in any situation. Administrator stated that they didn't hear any complaints about S1 or other staff "putting their hands" on C1 or other clients. Interviewed S1 stated that they have never emotionally distressed C1 or other clients and have never "put their hands on C1". interviewed S2 stated that they did not witness nor hear of any staff emotionally distressed C1 or "put hands on C1".