Complaint Investigation Report

All staff and witness interviewed denied the allegation. Eight (8) out of eight (8) staff interviewed indicated that they have never hit the clients in care nor have they observed any other staff members hit any clients in care. Interview with W1 indicated that C1 and C2 has a history of fabrication and making false accusations. Per document obtained dated 09/16/2024, C1 and C2 have a history of making allegations. C3 indicated that they have never been hit by staff nor have they seen staff hit any of the other clients . LPA reviewed all documentation that all clients have a history of making allegations. When attempting to obtain specific details that C2 was physically abused. Two (2) of the four (4) clients interviewed indicated that they have been physically abused by staff. C2 interviewed indicated that they have been grabbed by staff in the past. However, staff interviewed indicated that they never physically abused any clients but they indicated that they placed CPI holds as required on the clients in the past. However, the clients interviewed could not provide specific details regarding when this alleged physical abuse occurred. In addition, there were no witnesses that observed these two alleged incidents. No paperwork observed in the files that showed the staff have been reprimanded for physical abuse.

Based on statements and interviews conducted with staff, clients, review of client files and facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held with the Assistant Administrator, Samantha Reyes and a copy of this report was provided.