Complaint Investigation Report

The investigation revealed the following:

Allegation: " Staff did not prevent clients from engaging in a physical altercation resulting in client sustaining an injury." It is alleged that on 09/07/2025, an individual (I1) punched C1 in the face and was taken to the hospital for treatment of injuries sustained to the face . (3) out of (3) staff interviewed stated that they do not know I1 and that I1 does not reside in the facility. Staff interviewed stated that C1 has been at the psychiatric hospital for a 51/50 hold since 09/05/2025 and has not been released back to the facility yet. S1 stated that on 09/08/2025, they got a call from the Psychiatric hospital telling them that another patient in the Psychiatric hospital had hit C1 and their injuries will be treated at a different hospital. (2) out of (2) clients interviewed confirmed that they know C1 but do not know I1. The investigation revealed that C1 was in a psychiatric hospital when the alleged incident happened. LPA reviewed the client roster and did not see I1 listed as a resident of the facility. Therefore, there was insufficient evidence to corroborate with the allegation.

Based on statements and interviews conducted with staff, clients, review of facility file records, there was not enough supportive evidence to concur with the reported allegation. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is UNSUBSTANTIATED.

Exit interview held, and a copy of this report was provided to Ronnie Chua, Administrator and Hannah Ortega, Interim Administrator.