Complaint Investigation Report

The investigation revealed of the following: Regarding allegation "Facility is in disrepair." LPA interviewed all clients and they all reported the air conditioning (A/C) was broken about for three weeks. The facility was really hot. LPA interviewed administrator and staff and all admitted that the A/C was broken for three weeks but the A/C company did come and fix the A/C and replaced the existing A/C system last week. There were some parts that A/C company still needs to be repaired and they should be completely finished by next week.

Regarding allegation: "Facility does not provide a comfortable environment for residents." LPA interviewed all clients and reported it was hot in the facility last few weeks and it's very difficult to feel comfortable in the facility. The facility did provide portable A/C in the rooms but they still felt hot. LPA interviewed staff and reported the facility was very hot and the clients was impatient and uncomfortable and some clients were sweating a lot. The staff indicated that they did hook up seven fans and portable A/C in each clients' room, living room and kitchen to make the clients feel more comfortable in the facility while the A/C was broken.

Based on interviews conducted and records reviewed, the preponderance of evidence standard has been met, therefore the above allegations are found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 and Chapter 1 are being cited on the attached LIC 9099D.

Exit interview held with House Manger Estela Barrara. A copy of the report and appeal rights were provided.