Facility Evaluation Report

Licensing Program Analyst (LPA) Christine Wong generated this Case Management - Deficiencies evaluation report in conjunction with Complaint Control # 28-AS-20240503133047 and made the following observation. While LPA conducted the complaint investigation, LPA conducted the interview with staff and two staff members at the facility will cut clients hair and charge them $30.00 per haircut from their P&I monies. Staff members interviewed confirmed that haircuts are provided to clients and indicated that the facility house manager approved of this. Additionally, LPA conducted a review of clients P&I Ledger and observed handwritten receipts for the haircuts and some receipts were missing from two clients’ P&I Records. LPA also interviewed the facility administrator and facility regional director indicated that they were unaware that facility staff was charging the clients for haircuts.

According to the California Code of Regulations (Title 22, Division 6, Chapter 8), LPA observed the following deficiencies and issued a citation.

An exit interview was conducted and a copy of the Report and Appeal Rights were provided to Administrator Patria Dufrene.