Complaint Investigation Report

The investigation revealed of the following: Allegation of " Staff did not meet resident’s dental care needs" It's alleged that client's dental care has been neglected. LPA interviewed two out of two clients and all denied the allegation and reported staff did take them to see dentist and they both just had their recent dental check up. LPA also reviewed client's dental record especially for C1, C1's last dental check up was on 8/16/23 and other clients in the facility also has the updated dental check up for last year.

Allegation of " Staff mismanaged resident’s medication " It's alleged that staff manipulated client's controlled medicine. LPA interviewed clients and indicated staff are on top of their medication and everything is okay for their medication. LPA interviewed staff and reported C1's controlled medicine (Lorazepam 1mg) PRN medication and had already discontinued on 10/10/23 due to client did not really take that medication. Staff reported C1 probably took once since prescribed and the medication even created more behaviors for C1. After the physician discontinued the Lorazepam, the physician never replaced any anti-depressant medicine for C1. LPA also reviewed other client's Medication Administration Records (MARs) and all clients' medication are seemed updated and accurate.

Allegation of " Staff do not ensure client has appropriate amount of clothing. " It's alleged that client does not have much clothes(underwear) and all his current clothes are "hand me downs". LPA interviewed clients and reported they have adequate clothes for them to wear. LPA interviewed staff and denied the allegation and reported no clients ever complained they have no clothes in the facility. LPA also toured client's closet and each client has ample clothing in their closet including underwear.

Based on the recorded review, interviews conducted with staff and clients, a lthough the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted with Administrator Martin Sy and a copy of this record provided.