Senior Care Records.

Complaint Investigation Report

People's Care Viola, Pomona11/24/2021Licence 198602422

Census3
Date signed11/24/2021 09:29:31 AM
Name of licensing program analystTony Vasallo
Name of licensing program managerWei Siew Ho
The inspector’s account

S1 confirmed he/she was working with C1 on 11/4/21 and was the assigned 1:1 staff for C1. S1 confirmed C1 became upset about a situation that occurred the day before. However, S1 denies hitting C1. S1 indicated C1 became upset and attacked S1 in the living room. S1 reported that he/she retreated and yelled for staff to help. Staff #2 (S2) reported that he/she was in the office and did not see or hear the alleged incident. S1 reported to S2 what had allegedly occurred.

The other two clients that live in the home were not present at the time of the incident. There were no other staff members present for the incident. The facility does not have any cameras. Administrator responded 30 minutes after the incident occurred and took pictures of S1's injuries. S1 had a scratch in the eye and minor swelling around the eye. C1 had three scratches on the shoulder. It is unclear if the scratches were there prior to the incident. S1 denies hitting or assaulting C1. There were no other witnesses to the incident. There is insufficient evidence to prove the alleged incident occurred.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.

Exit interview held. A copy of the report was provided.

Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction