Complaint Investigation Report

Staff stated they received training on appropriate conduct toward the clients and would report the abuse if they observed it. LPA interviewed 3 Clients during today's visit. The clients interviewed have not been yelled at by staff. They feel staff treat them with respect.

Allegation – Staff touched the client inappropriately. The Department of Social Services Investigation Branch investigator Dennis Seng interviewed Client #1 (C1) and 2 Staff regarding this allegation. C1 stated that Staff #1 had never “hurt the client physically or sexually” and felt safe living at the facility. The other 2 staff had not seen Staff #1 abuse any clients and stated that the clients have a history of making false allegations. LPA interviewed additional staff members, and none witnessed Staff #1 or any staff touching a client inappropriately. The client interviewed had not been touched by staff.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove the alleged violations did or did not occur, therefore the allegations are UNSUBSTANTIATED.

An exit interview was conducted with Staff Flores. A copy of this report along with the appeal rights was provided.