Complaint Investigation Report

Regarding the allegation: Resident sustained scabies while in care.

It was alleged that R1 had contracted scabies while in care. To investigate this allegation, on 02/18/2022, at 2:30 p.m., the LPA interviewed residents, staff, and the Administrator, and conducted record review. The LPA reviewed five out of five files. The record review revealed that no other resident residing at the facility had exhibited eye conditions related to the allegation within the past two months. The residents interviewed stated that they had not experienced any eye conditions within the last two months. The staff interviewed revealed that no other resident nor staff at the facility exhibited the same eye condition as R1. The administrator stated that they were not aware of any other resident or staff with eye conditions, with the exception of R1, as it was brought to their attention on 02/10/2022 by the Day Program. R1 attends the Day Program five days a week, from 9:00 a.m. to 1:30 p.m. Per the interview with the Day Program staff on 2/17/2022, the staff noticed the eyelid swollen and red on 02/10/2022, however the staff did not see any irregularities or eyelid conditions on R1 the day before on 2/09/2022.

Based on the observations, and the information gathered through the interviews and record review for the above allegation, there is insufficient evidence to support the claim that the ‘Resident sustained scabies while in care’. Therefore, although the allegation may have happened, or may be valid, this allegation is deemed Unsubstantiated at this time.

Regarding the allegation: Staff did not seek medical attention to resident in care.

It was alleged that the facility staff did not seek medical attention for R1 while in care. R1 arrived at the Day Program with a red, and swollen eyelid on 02/10/2022. On 02/17/2022, at 2:37 p.m., the LPA interviewed the Reporting Party (RP) about the condition of R1’s eyelid. Per the RP, on 02/10/2022, R1 arrived at the Day Program at 9:00 a.m., and at approximately 9:22 a.m., they observed that R1’s eyelid was swollen, and red. The LPA asked the RP if R1 had attended the Day Program on 02/09/2022, and if the eye condition was observed on this day? The RP stated, “Yes, the R1 was present at the Day Program on 02/09/2022, and ‘No’ there was nothing wrong with R1’s eyelid on 02/09/2022”. On 02/18/2022, the LPA interviewed R1 about the condition of the eyelid. The R1 stated that the eye was itchy on the first day the condition was apparent.