Complaint Investigation Report

Interview with the Administrator confirmed the allegation. The administrator admitted that they cashed both checks and they were unable to refund R1's responsible party due to financial hardships. The administrator confirmed that they will communicate with R1's responsible party and will refund them with amount of $2,000.00. Based on information obtained the allegation deemed Substantiated at this time.

Allegation: Staff will not respond to authorized representative

It was alleged that staff hasn't returned calls from R1's responsible party. Interview with the Administrator confirmed the allegation. Administrator admitted that R1's responsible party had called the facility multiple times regarding the refund and they didn't respond. Administrator stated that he wasn't able to return the calls due to busy schedule. Based on information obtained the allegation deemed Substantiated at this time.

Exit interview conducted, citations issued, appeal rights are given and a copy of this report is delivered.