Complaint Investigation Report

107209341-1-12-2026-24-AS-SMOA-DQBNWV-20260114095008

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/07/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260107084508

Licensee Rosario Ramos and Licensee/Administrator Rosemaire Riemer

Facility staff did not met resident's hygiene needs

On this date 01/12/26, Licensing Program Analyst (LPA) M. Yang conducted initial complaint investigation. LPA introduce self, stated the purpose of the visit, and met with Licensee (L1) Rosario Ramos. Licensee/Administrator (L2) Rosemaire Riemer was called and arrived later during inspection. LPA discussed the complaint and delivered complaint findings to Licensees.

During the course of the investigation, the department conducted interviews and reviewed records. Records document the resident is constipated and has bowel impairment and able to perform the resident’s own activity daily living (ADL).

Based on interviews conducted and records reviewed, allegation alleging staff did not met resident’s hygiene needs, the preponderance of evidence has not been met. Therefore, the above allegation is found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to L2, whose signature on this form confirms receipt of this report.