Complaint Investigation Report

100404809-1-26-2026-24-AS-SMOA-DRFVP2-20260219153602

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

01/20/2026 and conducted by Evaluator Mary Garza

COMPLAINT CONTROL NUMBER: 24-AS-20260120094627

Facility staff are not properly addressing roaches in the facility

On 1/26/26 Licensing Program Analyst (LPA) M. Garza completed an unannounced initial complaint visit. LPA met with Administrator, Karly Alcantar explained reason for visit and was permitted entry into the facility. LPA completed a tour of the facility inside and out. A health and safety check was completed on residents in care. Residents observed in common areas and in their rooms.

During the complaint visit LPA requested and reviewed documentation (staff and resident rosters, pest control receipts, housekeeping, dining and maintenance logs, cleaning schedule, staff schedule, community room schedule and completed interviews. Although the allegation may or may not have occurred, the preponderance of evidence standard has not been met per California Code of Regulations, Title 22. No deficiencies cited during today’s visit.

Exit interview conducted with Administrator, Karly. A copy of this report provided.