Complaint Investigation Report

107209303-6-3-2025-24-AS-KHOS-DJKQF6-20250714120724

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/10/2025 and conducted by Evaluator Martin Vega

COMPLAINT CONTROL NUMBER: 24-AS-20250310101556

Licensee/Administrator I’isha Cooley via telephone

Staff is verbally aggressive with residents

Staff is incompetent - drinking on the job

On 06/03/25 LPA M Vega conducted complaint investigation. Arrived unannounced to facility.

LPA met with (Staff 1) S1 and stated the purpose of the visit. S1 contacted administrator, administrator was not able to attend, however gave permission for staff (S1) to sign report.

During the visit, LPA conducted interviews and toured the facility. LPA reviewed and obtained information from R1's facility file.

The Department has investigated the complaint alleging: Staff is verbally aggressive with residents,

Staff is incompetent - drinking on the job and Staff withhold funds from resident. Based on interviews and R1 documentation recieved. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove that the alleged violation did or did not occur. The allegations are UNSUBSTANTIATED. A Copy of report given and emailed to I'Isha Cooley per licensee request.