Complaint Investigation Report

107209492-6-2-2026-24-AS-SMOA-DV7M35-20260619091430

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

05/28/2026 and conducted by Evaluator Mai Yang

COMPLAINT CONTROL NUMBER: 24-AS-20260528101611

Staff did not allow resident in care to use the telephone

Staff spoke inappropriately to residents in care

On 06/02/26, Licensing Program Analyst (LPA) M. Yang arrived unannounced to conduct an initial complaint investigation. LPA met with Administrator Karen Dhaliwal and stated the purpose of the visit.

During the course of the investigation, the facility was toured and interviews were conducted. Residents confirm staff allow residents to use the facility telephone and do not speak to the residents inappropriately. Based on interviews conducted, the preponderance evident has not been met, therefore the above allegations are found to be UNSUBSTANTIATED. An exit interview was conducted. A copy of this report was provided to Administrator, whose signature on this form confirms receipt of this report.