Complaint Investigation Report

107206895-7-1-2024-24-AS-SMOA-D9NLF3-20241002084227

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/24/2024 and conducted by Evaluator Kelly J. McClurg

COMPLAINT CONTROL NUMBER: 24-AS-20240624145043

ARC FRESNO/MADERA COUNTIES, KERMAN TRAINING CTR.

Case Manager (CM) Jessica Figueroa; Program Manager (PM) Adrina Fernandez;

Staff did not notice residents change in condition

An unannounced Complaint visit was conducted by Licensing Program Analyst (LPA) K. MccClurg. LPA met with Case Manager (CM) Jessica Figueroa. LPA introduced self, provided business card, stated purpose of visit, & was allowed to proceed. Program Manager (PM) Andrina Fernandez joined CM & LPA during visit.

Occurances of day in question for Client (C1) reviewed, including activities & program observations. All information indicates that C1 did not exhibit any signs or express any discomfort or stated not feelling well. Per program,C1 is verbal, able to express self, including sharing information without prompting. C1 left program appearing to be fine & not stating otherwise. C1 spend 2 hours in transport by 3rd party prior to arriving at residence.

The Department has investigated the above allegation & determined the finding to be: UNSUBSTANTIATED.

Exit interview conducted with PM. Report provided.