Complaint Investigation Report

107203197-8-9-2023-24-AS-SMOA-CUPSKR-20230814135707

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

06/15/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230615142126

Louis Gebbia Administrator (Admin) Administrator & Sonia Hebler Wellness Director (WD)

Staff are refusing to provide resident's authorized representative with resident's medical records

Licensing Program Analyst (LPA) K. Kaur arrived at the facility for a subsequent complaint visit. LPA met with Louis Gebbia Administrator and Sonia Hebler Wellness Director (WD) and explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on interviews conducted and records reviewed the facility did present the responsible party with some resident medical records. Records provided may/ may not have met the required documentation requested by the responsible party.

Based on these findings, the above allegations are UNSUBSTANTIATED. Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.