Complaint Investigation Report

107201421-7-20-2023-24-AS-SMOA-CU3LGQ-20230725084504

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/27/2023 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20230227113255

Facility does not purchase enough food for residents in care

Faciity is not meeting the basic service needs of residents in care

Licensing Program Analyst (LPA) K.Kaur and LPM S. Moua met with Licensee Aurora Rigon during a scheduled office meeting for subsequent complaint visit and conducted interviews with the Licensee. LPA explained the purpose of the visit and reviewed the elements of the allegations. LPA delivered the following complaint investigation findings.

The Department investigated the allegations listed above. Based on records reviewed and interviews conducted staff are trained at initial hire and yearly bases. No incident occurred that would reveal facility is not meeting the basic service needs of the residents in care. Based on observation facility has sufficient food supply for residents in care.

Based on observation and interview of staff and residents, the above allegations are UNSUBSTANTIATED.

Although the allegations may have happened or are valid, there is not a preponderance of evidence to prove

that the alleged violations did or did not occur, therefore these allegations are unsubstantiated.