Complaint Investigation Report

107200486-2-23-2024-24-AS-SPIY-D2WNRC-20240229094115

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/13/2023 and conducted by Evaluator Miriam Flores

COMPLAINT CONTROL NUMBER: 24-AS-20231213150724

Staff do not transport residents to hospital as needed

Staff force residents to attend day program

Licensing Program Analyst (LPA) M. Flores arrived at the facility unannounced for subsequent complaint inspection. LPA discussed the purpose of the visit and the elements of the allegations with House Manager, Lisa Luna. Administrator, Elizabeth gave a verbal consent for this LPA to have this inspection with House Manager, Lisa Luna. LPA delivered the following findings:

During the course of this investigation LPA reviewed facility files and completed interviews relevant to the complaint investigation. It was determined that the above allegations: Staff do not transport residents to hospital as needed and Staff force residents to attend day program are UNFOUNDED. This agency has investigated the complaint alleging, Staff do not transport residents to hospital as needed and Staff force residents to attend day program. We have found that the complaint was unfounded, therefore we have dismissed the allegations.

An exit interview was conducted and a copy of this report was provided.