Complaint Investigation Report

Records reviewed indicated 2 of 2 residents were on hospice with Bright Horizons. Interview with Licensee indicate this is the hospice agency Licensee is “familiar with” and Licensee “has a preference to use this agency”. Licensee further indicated that 2 of 2 residents on hospice were with placed with another hospice agency and were switched over to Bright Horizons (Licensees preference). Interview statements indicate residents are not provided with the opportunity to select their preferred healthcare provider or that alternative options were given. The allegation staff did not allow resident to choose their own healthcare provider is SUBSTANTIATED.

The preponderance of evidence standard has been met per California Code of Regulation, Title 22. The allegations listed above are SUBSTANTIATED. Deficiencies issued on attached 9099D. If not corrected, deficiencies will have a direct impact to residents in care.

Exit interview conducted with Care Giver, Marisol. A plan of correction was provided by Care giver and Licensee via telephone and reviewed by LPA. A copy of this report, deficiencies and appeal rights provided.