Complaint Investigation Report

107209306-8-25-2025-24-AS-AWAN-DLFPSZ-20250912113508

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

08/19/2025 and conducted by Evaluator Jimmy Duarte

COMPLAINT CONTROL NUMBER: 24-AS-20250819150154

Staff are not allowing residents access to food.

On 08/25/2025, Licensing Program Analyst (LPA) J. Duarte, conducted an unannounced Complaint visit. LPA introduced self, presented identification and allowed entrance by Direct Care Staff Martin Avelos and Mark Crozier. LPA asked Martin and Mark if the administrator was available and Mark stated he is going to follow his chain of command. LPA contacted Administrator I'Isha Cooley via telephone. LPA explained to administrator the reason for today's visit. Administrator Cooley stated that she would not be available; however, she stated to conduct the investigation with Martin and Mark.

LPA toured the kitchen with Martin. LPA observed an adequate supply of perishable and non perishable food. LPA toured the pantry and in the pantry, LPA observed a cabinet on wheels utilized to store snacks. The snack cabinet was turned facinig the wall, inaccessible to residents.

Administrator arrived shortly after and LPA explained observations. Administrator advsied that the snack pantry is positioned like that because R1 steals food and she is waiting on a modification from Central Valley Regional Center.

The preponderance of evidence standard has been met; therefore, the above allegation is found to be Substantiated. Per California Code of Regulations, Title 22, Division 6, Chapter 8, a deficiency is being cited on the attached 9099-D.

Based on observation, and interviews the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.