Complaint Investigation Report

107207095-5-19-2022-24-AS-SMOA-CEKW23-20220519165340

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

02/07/2022 and conducted by Evaluator Kamaldeep Kaur

COMPLAINT CONTROL NUMBER: 24-AS-20220207152457

Clients medications are being mishandled while in care

Staff behavior poses as a risk to the clients while in care

The Department conducted interviews and checked and reviewed residents’ medication. Medication check confirmed that residents’ medications are not handled properly because centrally stored medications lists were missing for all residents. The licensee also confirmed that staff are not properly trained. The preponderance of evidence standard has been met, therefore, the above allegations are substantiated. Per Title 22, the following deficiencies are being cited on the attached 9099D. Plan of correction discussed. Appeal rights given. Exit interview completed.