Complaint Investigation Report

This Department investigated the following allegations:

Staff do not ensure resident has adequate hygiene supplies: On 5/6, 7/1 and 7/14/25 R1's apartment was observed to have hygiene supplies. Hygiene items such as tooth and hair brushes were well maintained and properly stored. Staff were interviewed and consistently stated that when additional supplies are needed, they would communicate with the Med Tech or Nurse to contact the Responsible Party.

Staff do not ensure resident's safety from another resident: During the interview with the RP, it was noted that this allegation was noted in a previously investigated complaint. Additionally, R1's Service Plan dated 4/19/2025 notes suspicious or accusatory behavior related to distrust of men in the past. This behavior has not been reported by staff since moving to a new, private room.

Facility does not provide resident adequate meals: During visits at the facility on 5/6 and 7/1/25, R1 was observed eating lunch once, dinner twice in the dining room and multiple snacks in the common area with other residents. Snacks and beverages provided by family were also observed available in R1's room. Based on interviews and record reviews, R1 has memory loss and may not recall what was served or eaten at meals. Service plan and Physician Report also note Dementia and Memory Impairment.

This Agency has investigated the allegations listed above. We have found that the allegations are UNFOUNDED, therefore we have dismissed the allegations.

An exit interview was conducted and a copy of this report was provided.