Complaint Investigation Report

104700031-6-20-2024-47-HC-WSCT-D7GUFJ-20240724153250

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

HOME CARE SERVICES , 744 P STREET, MS 09-14-90

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/27/2024 and conducted by Evaluator Ruben Perez

COMPLAINT CONTROL NUMBER: 47-HC-20240327110532

Home Care Aides do not have a fingerprint clearance.

Associate Governmental Program Analysts (AGPA) Ruben Perez spoke with designee Kathy Valley via phone/email, to discuss the above complaint allegation. The complaint investigation began on 4/12/2024 and analyst was able to review and finalize the additional documnetation that was provided by the HCO. Kathy was able to provide documentation (payroll and personnel folders) that concluded the Home Care Organization did not violate the allegation above.

Based on AGPA's observations and interviews, the AGPA concluded that there was not enough evidence to show that the organization violated the allegation listed above, therefore, the above allegation is found to be UNSUBSTANTIATED.

Analyst Perez concluded the visit with an exit interview and provided a copy of the report along with appeal rights.