Complaint Investigation Report

2. The Department investigated the allegation: Food is locked. LPA conducted interviews with residents, caregivers, and administrator on 5/8/23 at 2:25 p.m. During the tour of the facility on 5/8/23 LPA observed the pantry door to be locked and inaccessible for residents to get food. LPA asked administrator if there were any doctor's notes with dietary restrictions, administrator stated no. By having the door locked food is inaccessible to residents. Facility is limiting snacks available to residents. This deficiency is citable under: Title 22, Division 6, Chapter 1.

Licensing Program Analyst (LPA) B. Miranda conducted the complaint investigation visit to the facility on 5/8/23. During the course of this complaint investigation LPA interviewed staff on duty, residents, administrator, observed the facility sketch, and observed the facility.

Based on LPAs observations and interviews which were conducted and record review(s), the preponderance of evidence standard has been met, therefore the above allegation(s) is found to be SUBSTANTIATED. California Code of Regulations, Title 22, Division 6 & Chapter 1, are being cited on the attached LIC 9099D.

Exit interview was conducted and a copy of this report and LIC809D were provided to Administrator Elsa Snyder.