Complaint Investigation Report

100404229-11-3-2022-24-AS-BCHN-CMLUQT-20221230144737

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

09/23/2022 and conducted by Evaluator Brianna Miranda

COMPLAINT CONTROL NUMBER: 24-AS-20220923160124

STEPHANIE'S HOUSE A HOME FOR SPECIAL PEOPLE

On 11/2/2022 at 10:00 a.m. Licensing Program Analyst (LPA) B. Miranda & S. Hurt arrived at the facility unannounced to deliver complaint findings. LPA met with Elsa Snyder- Administrator and announced the purpose of the visit.

During the investigation Reporting Party (RP) alleged they observed termites in the pantry, bed bugs, and fleas in the facility for months. RP also reports residents were bit by the pests in the facility. During the visit on 9/30/22 LPA observed fleas on LPA’s blouse, rodent dropping under a male resident’s bed and in the living room. There were dead bed bugs in a female resident’s room. During the interview the administrator stated the exterior of the facility was receiving pest control. At this time the allegation are substantiated.

The allegations listed above were SUBSTANTIATED. The following deficiencies were cited per CA Code of Regulations Title 22 – refer to the 9099D. Exit interview conducted, Report provided, Appeal rights provided