Complaint Investigation Report

107203505-1-7-2025-24-AS-SPIY-DCR2S4-20250108163831

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

07/03/2024 and conducted by Evaluator Rachel A Bruce

COMPLAINT CONTROL NUMBER: 24-AS-20240703114733

Staff are not providing access to the residents records

Staff are financially abusing the residents

On 01/06/2025, Licensing Program Analyst (LPA) R. Bruce conducted a subsequent unannounced complaint visit to gather additional documents and deliver complaint findings. LPA introduced self, stated purpose of visit, and allowed entrance by direct care staff. Administrator, Sundari Susan Kendakur was contacted by phone and arrived a short time later to conduct visit with LPA.

This department investigated the above allegations. Information from facility appears to be in compliance however statement and information from reporting party was incomplete. Despite LPA conducting interviews and record review during the investigation, the department had insufficient information regarding the allegations listed above. Although the allegations may have happened or may be valid, there is not a preponderance of evidence to prove or disprove that the allegations occurred therefore the allegations are UNSUBSTANTIATED.

Exit interview conducted. A copy of this report will be provided to Administrator for facility records.