Complaint Investigation Report

107209035-2-10-2025-24-AS-SMOA-DDTQKS-20250212111449

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/05/2024 and conducted by Evaluator Jacques Leffall

COMPLAINT CONTROL NUMBER: 24-AS-20241205121632

Residents are left in soiled diapers for a long period of time.

Staff do not respond to call bell in a timely manner.

Staff do not ensure resident needs are met.

Staff do not provide adequate food service to residents in care.

On 2/10/25 at 8:45am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit.

The Department reviewed records and conducted interviews with staff, residents and facility Administrator. The Department reviewed the facility’s call pendant log.

Based on the records review and interviews that were conducted with residents, R1 stated that she was given shower and staff responded to her call pendant. LPA checked the food and interviewed residents and there were no concerns. Resident’s interview also stated their needs are being met.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated.No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to which confirGeneral Manager which confirms signature of report.