Complaint Investigation Report

107209035-2-10-2025-24-AS-SMOA-DDTQJQ-20250212111306

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

12/05/2024 and conducted by Evaluator Jacques Leffall

COMPLAINT CONTROL NUMBER: 24-AS-20241205110131

On 2/10/25 at 8:30 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with General Manager (GM) Michelle Ramos and stated purpose of visit.

The Department reviewed records and conducted interviews with staff, residents and facility Administrator.

Based on the records review and interviews that were conducted with staff, residents and Administrator, all staff completed training regarding residents personal rights. The residents and family members who were interviewed denied that staff yells at residents.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of report.