Complaint Investigation Report

107209035-12-4-2024-24-AS-SMOA-DC5226-20241219160012

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

11/01/2024 and conducted by Evaluator Jacques Leffall

COMPLAINT CONTROL NUMBER: 24-AS-20241101140610

Staff do not treat residents with dignity or respect

On 12/4/24 at 9:15 am Licensing Program Analyst (LPA) J. Leffall conducted a subsequent complaint visit to deliver findings on above allegations. LPA met with Administrator A1 Alex Den and stated purpose of visit.

The Department reviewed records and conducted interviews with staff, residents and facility Administrator.

Based on the records review and interviews that were conducted with staff, residents and Administrator, all staff completed training regarding residents personal rights.

The staff, resident's and Administrator that were interviewed did not confirm that residents were not treated with dignity and respect.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to Administrator which confirms signature of report.