Complaint Investigation Report

107209035-1-18-2024-24-AS-MHON-D35PLX-20240307102529

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/09/2023 and conducted by Evaluator Les Xiong

COMPLAINT CONTROL NUMBER: 24-AS-20231009132328

Staff do not ensure residents rooms are kept free of malodors

Facility is over charging resident for services not provided by staff

Licensing Program Analyst (LPA) L. Xiong conducted the complaint investigation visit to the facility. I met with General Manager/Administrator Pamela Mazon and informed her the purpose of the visit.

During the course of this investigation LPA reviewed facility files relevant to the complaint investigation. It was determined that the above allegations: Staff do not ensure residents rooms are kept free of malodors, facility is over charging resident for services not provided by staff are UNFOUNDED. The evidence from the investigation indicated R1's POA was properly notified of the rate increase due to change in level of care and there were no malodors except duing time of incontinent. This agency has investigated the complaint alleging (Staff do not ensure residents rooms are kept free of malodors, facility is over charging resident for services not provided by staff ). We have found that the complaint was unfounded, therefore we have dismissed the complaint.