Facility Evaluation Report
On 11/10/25, an Office Meeting was conducted with the facility representatives to discuss the volume of complaints that the Department received. Present during the meeting were:
Jacques Leffall, Licensing Program Analyst
Michelle (Shelly) Ramos, Executive Director/Designee
Jason Reyes, CEO of Calson Management LLC
Since 9/4/2025, the facility has received 20 complaints. LPM and LPA discussed:
-Notifications provided to residents and families/responsible parties of the change. Executive Director stated Resident’s Council is held monthly and meeting regarding Food is held monthly.
Additionally, findings were delivered for complaints.
Exit interview was conducted and Appeal Rights were provided for the Substantiated complaints.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction