Complaint Investigation Report
Allegation: Staff do not keep the resident's rooms clean
Department investigated this complaint. Based on observation, interviews and records reviews conducted on 3/29/23 this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
Allegation: Licensee did not provide a notice of fee increase with a general description of the additional costs to the resident or the resident's authorized representative
Department investigated this complaint. Based on observations, interviews, and record reviews conducted on 3/29/23 this allegation is unsubstantiated. Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did or did not occur, therefore the allegation is unsubstantiated.
No citations were issued on this visit. Exit interview conducted, report signed, printed, and copy of this report provided to GM for facility records.
Source: California Department of Social Services, Community Care Licensing. Methodology · Report a correction