Complaint Investigation Report

107209035-10-9-2025-24-AS-SMOA-DMMVP7-20251020163617

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

10/06/2025 and conducted by Evaluator Jacques Leffall

COMPLAINT CONTROL NUMBER: 24-AS-20251006121455

Licensee is not ensuring that facility elevator is kept in good repair.

On 10/9/25 at 10:30 am Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and to deliver findings on above allegations. LPA met with Administrator (A1) Michelle Ramos Founder and Co-Founder (F1) and (C1) Angela Johnson and Nick Vecchiarelli. F1 and C1 are the owners of the company Sierra Elevator Service.

The Department conducted an interviews with facility staff and Founder and Co-Founder. LPA toured and rode the elevator from the 1st to 2nd floor and from the 2nd to the 1st floor. Upon riding and observing the LPA concluded at 3:40pm LPA notice a slight knock while going up and down. Per the Elevator Maintenance, they informed LPA that issue was recommended for repair and informed Administrator. Administrator connected with TKE Elevator Repair and on 10/9/25, began working on the knock in the elevator. Upon observation, interviews of names listed above and tour of elevator, LPA concluded per F1 and C1 there are no major safety issues that compromises the safety of the residents, nor does it prevent or delay residents from riding the elevator.

Although the allegations may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to General Manager which confirms signature of this report.