Complaint Investigation Report

107209035-4-11-2025-24-AS-SMOA-DGHMR8-20250509094955

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

04/01/2025 and conducted by Evaluator Jacques Leffall

COMPLAINT CONTROL NUMBER: 24-AS-20250401123836

Staff do not ensure food meals are adequately cooked.

Staff do not provide adequate food service.

On 4/11/25 at 2:00 pm Licensing Program Analyst (LPA) J. Leffall conducted an initial complaint visit to open and investigate above allegation and delivered findings. LPA met with General Manager (GM) Michelle Ramos and stated purpose of the visit

The Department reviewed records and conducted interviews with staff, residents and facility Administrator. The Department toured the facility and checked all food supply. Residents were observed having dinner during the visit at 4:00 pm.

Based on interviews that were conducted residents stated there are no issues with the food. LPA observed a menu and an adequate supply of perishable and non-perishable food.

Although the allegation may have happened or is valid, there is not a preponderance of evidence to prove the alleged violation did occur, therefore the allegation is Unsubstantiated. No deficiencies were issued.

Exit interview conducted. A copy of this report was distributed to Administrator who confirms signature of report.