Complaint Investigation Report

107209035-3-18-2025-24-AS-SMOA-DEVW3N-20250318165613

STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY

This is an official report of an unannounced visit/investigation of a complaint received in our office on

03/13/2025 and conducted by Evaluator Sarah Hurt

COMPLAINT CONTROL NUMBER: 24-AS-20250313091413

Staff does not prevent facility from flooding.

Licensing Program Analyst (LPA) Sarah Hurt conducted an unannounced facility visit to deliver findings on the allegations listed above. LPA met with facility facility Administrator Shelly Ramos, and explained the purpose of today's visit.

Regarding the allegation Staff does not prevent facility from flooding. LPA observed a small gap between the flooring and the double doors in the facility dining area leading to outside. LPA observed the rubber weather stripping on the bottom of the double doors in the facility kitchen area needs repairing. The gap between the door and the flooring along with the missing weather stripping is allowing water to get inside the facility dining area during recent heavy rains. Based on observation, and interviews conducted, the preponderance of evidence standard has been met, therefore the above allegation is found to be SUBSTANTIATED.

The following deficincies are being cited Per Title 22 Regulations.

Exit interview conducted over the phone Administrator Shelly Ramos, and with facility Maintenance staff Eric Farley.A copy of this report along with appeals rights provided.